Frequently Asked Questions (FAQ's)
Alerts
Placing your order
- What contact lens details do I need to place an order?
- Is there a way for me to easily make the same order as previously?
- Can I order coloured contact lenses not knowing my eye parameters?
- Do I need a contact lens prescription to place an order?
- Can I use my glasses prescription to get a pair of contact lenses?
- I want to buy a pair of cosmetic contact lenses but I am confused about the quantity per box. What does '1 x 2 lenses' in the drop down menu mean?
- What are the payment methods you accept? Do you use PayPal?
Shipping
After you've ordered
- I've been waiting a very long time for my order to arrive. Where is it?
- I've opened the blister pack and the lens is torn / has a crack / is of a totally different colour to what it should be. Can I return it?
- I ordered a pair of lenses but don't want them now. Can I have my money back?
- I ordered a pair of coloured contacts but I don't like the way they look on me. Can I return them?
- I have been ordering a particular brand of lenses for years, but recently it changed and the packaging is different/ the colour / pattern of the lens is slightly different.
- You sent me a wrong prescription/a wrong product. What do I do?
- How can I tell if I bought an incorrectly fitting pair of lenses?
- How do I know if my contact lenses are overdue?
- Can I flush contacts down the toilet?
- Where can I find discount codes for your store?
Published by Optyk Rozmus Eye Care in Frequently Asked Questions.