With this much uncertainty, we thought we should clarify what proactive steps we are taking as a company, how we plan to operate moving forward and whether your orders will be affected.
Staff - Half of our staff are already working from home as of the end of February ( we saw this coming and decided to act before any cases happened in Poland). Those in the office are there on a voluntary basis.
Customer Service - We may be a little slower than usual as we are not all in the same room together. Please bear with us, we will handle all questions and requests as soon as possible.
Shipping - All courier services are operating normally but with some delays in customs clearance in the USA. Our national carrier has suspended operations. This means couriers are the only shipping option available at the moment.
Stock - we have a well-stocked warehouse and replenishment stock is still arriving normally. If this situation changes and your order is effected we will contact you. Choosing an alternative or a full refund will be available to anyone at any time.
Packing - all orders are packed in a clean environment and staff are taking extra precautions at this time.
Information - We will update you if anything happens that affects our ability to process or ship your order.
General Situation - We operate from Poland in the EU. At the time of writing this, Poland has a relatively small number of cases of COVID-19. This will obviously change. That said the Polish government has taken some dramatically proactive steps to help “flatten the curve” thus slowing the spread of the virus and reducing the burden on healthcare.
On the whole, the Polish public has taken this to heart and is reacting appropriately. There is little panic buying and people are starting to organize neighborhoods cooperatively so that the elderly can stay home while others shop for their groceries and other essentials. You can clearly see that people are practicing social distancing and avoiding all non-essential travel. We are incredibly impressed with the government’s recommendations and the public response.
Stay safe everyone and look after yourselves and each other especially those people in the community that are most at risk.