Optyk Rozmus Eye Care Logo®Optyk Rozmus
Contact Lens Types
Fashion and Beauty Contact Lenses
Contact Lens Colors
Contact Lens Themes
Contact Lens Brands
Click to add the items from your last order to your shopping cart
Click to view or edit your account details.
Items in your shopping cart
Secure Checkout
Repeat My Last Order
My Account
Secure Checkout
Click to add the items from your last order to your shopping cart
Like and follow us on Facebook for exclusive offers
See awesome #optykrozmus photos on Instagram
See people using #optykrozmus lenses on YouTube
British English in GB Pounds
American English in US Dollars
Po polsku w PLN
English in Euro's

I've opened the blister pack and the lens is torn / has a crack / is of a totally different color to what it should be. Can I return it?

Yes, absolutely. This is very rare but if you spot a crack or a tear on your lens, even though you haven't touched it, it means that the lens is faulty and you should not wear it. Instead, please send it back to us as we report any and all faults to the relevant manufacturer. We will send you a replacement or a refund. If the lens crack or tear appeared after you've been using it, it is possible that it stems from improper handling, in which case we won't be able to refund you.

You are also eligible for a refund or a replacement if, upon opening the blister pack/vial you notice that the color of the lens doesn't match the product label (eg. the box says Adria UV 55 Green and the lens is black). This indicates a packaging issue at the manufacturer and will also be happily resolved by our Customer Service Team, just let us know.

Published by Optyk Rozmus Eye Care in Frequently Asked Questions.