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You sent me a wrong prescription/a wrong product. What do I do? - UK FAQ
You sent me a wrong prescription/a wrong product. What do I do? - USA FAQ
Przysłaliście mi zły produkt/złą moc soczewek. Co robić? - Polska FAQ
You sent me a wrong prescription/a wrong product. What do I do? - Ireland FAQ

You sent me a wrong prescription/a wrong product. What do I do?

Nobody's perfect and sometimes mistakes happen for which we apologize sincerely. Please contact us at cs@optykrozmus.com and together we will arrange a return. We will also be happy to give you a discount to help make up for the inconvenience. More details about returning a parcel can be found in our returns policy.