Frequently Asked Questions (FAQ's)

Alerts

• How will Coronavirus - COVID-19 effect my order?

Placing your order

• What contact lens details do I need to place an order?
• Is there a way for me to easily make the same order as previously?
• Can I order colored contact lenses not knowing my eye parameters?
• Do I need a contact lens prescription to place an order?
• Can I use my glasses prescription to get a pair of contact lenses?
• How do I upload my prescription?
• How do you verify my contact lens prescription?
• How can I speed up the ordering process?
• I want to buy a pair of cosmetic contact lenses but I am confused about the quantity per box. What does '1 x 2 lenses' in the drop down menu mean?
• What are the payment methods you accept? Do you use PayPal?

Shipping

• How much does shipping cost?
• Where do you ship?
• How long does the shipping take?

After you've ordered

• I've been waiting a very long time for my order to arrive. Where is it?
• I've opened the blister pack and the lens is torn / has a crack / is of a totally different color to what it should be. Can I return it?
• I ordered a pair of lenses but don't want them now. Can I have my money back?
• I ordered a pair of colored contacts but I don't like the way they look on me. Can I return them?
• I have been ordering a particular brand of lenses for years, but recently it changed and the packaging is different/ the color / pattern of the lens is slightly different.
• You sent me a wrong prescription/a wrong product. What do I do?
• How can I tell if I bought an incorrectly fitting pair of lenses?
• How do I know if my contact lenses are overdue?
• Can I flush contacts down the toilet?
• Where can I find discount codes for your store?